| 1. Question : |
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Where are your cleaners from ? |
| Answer : |
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The cleaners are under employment with UniHome and they are mainly Singaporeans/PRs or work permit holders from Malaysia.
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| 2. Question : |
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Who is responsible if the cleaner is injured while cleaning my house ? |
| Answer : |
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All workers employed by UniHome are insured with Work Injury Insurance required by MOM. All work related injuries are covered under the Work Injury Insurance. |
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| 3. Question : |
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Do I have to pay agency fees when I engaged your services? |
| Answer : |
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No, we do not collect agency fees. The prices we quote are nett and there are no hidden costs. |
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| 4. Question : |
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Am I required to sign a contract with UniHome while engaging your cleaning services? |
| Answer : |
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We do not need customer to sign a contract but do let us know if you are engaging us on a short term basis as we charge different rates for short term customer (< 3 months). |
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| 5. Question : |
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What if theft occured? |
| Answer : |
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We always remind our customer to keep their valuables under lock and key to avoid misplacement and misunderstanding. If theft do really occured, we will co-operate with the customer and report the matter to the Police for investigation. |
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| 6. Question : |
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Do I have to be at home while your cleaner cleans my house? |
| Answer : |
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We have customers who hand us their house keys during their first cleaning session while others only leave their house keys after a few cleaning sessions with us. Whichever is your preference, we respect it. |
